Dana's colleagues consider her an expert in design for older adults and plain language. Lately, she has been working on issues related to ballot design and usability and accessibility in voting.
Intermediate
Let's say you've observed users using your design. It was enlightening! Your team probably even had some "ah-ha" moments when users did something unexpected as they performed tasks.The team learned a lot by observing sessions. There is a lot of data. Now what do you do? How do you make smart design decisions from what you know?
In this workshop, Dana Chisnell, co-author of Handbook of Usability Testing, will show you great collaborative techniques to ensure that your team is reaching the right inferences and taking the right design direction (while helping you avoid writing lengthy reports). Through demonstrations, games, hands-on exercises, and practice, you will learn how to pare the observations down to priority issues quickly and effectively, and then work with your team to solve the right design problems the right way.